Increased their recycling by 20%
The challenge
Nottinghamshire City Council reported having a very loyal client base but as budgets were being squeezed, their schools and academies were facing difficult decisions in order to select services which are both of high quality but also meet their financial commitments. To retain their existing customers and win new business they needed to know how their service compared to the wider market.
The solution
Following initial meetings and the agreement of key project objectives, Sitemark reviewed and analysed staff data, cleaning schedules, specifications, policies and other relevant documentation.
This was followed by on-site visits to evaluate and benchmark a representative proportion of NCC customer sites, taking into account the standards of cleanliness achieved, costs and productivity rates.
The results
Sitemark provides independent best practice benchmarking of facilities management services, helping clients improve standards, reduce costs and ensure best value for money.
NCC’s cleaning provision scored above the sector benchmark for overall efficiency and effectiveness and the report of findings highlighted that NCC outperform the sector in the stability of their management structure and employee welfare.
The report also identified the potential for further improvements which include, development of site specific schedules, accredited training and investment in electronic auditing systems.
Let's connect
Get in touch
We’d love to hear from you and see how we can transform your facilities management service. If you’ve got any questions or would like to book a chat with one of the team, get in touch today.
"Take our service to the next level"
Nottinghamshire County Council
