Support Services Assessments
Stronger support.
Better experience.
Greater value.
Our independent Support Services Assessments provide a measured, data-led review of your FM support services – helping you improve service quality, control cost and deliver better outcomes for colleagues, visitors and customers.
Sitemark gave us clear visibility of our support services performance and a practical roadmap to improve quality, value and user experience.
Client Feedback20 years of data. One clear advantage.
Our Support Services Assessments are powered by Sitemark’s benchmarking data, helping organisations understand performance, improve efficiency and enhance the experience for colleagues, visitors and customers.
Choose the level of insight that’s right for you
Two assessments. One goal – better support services performance.
Point Check
100-Point
Diagnostic Assessment
A focused review to identify quick wins, improve service delivery and control avoidable cost.
- Review of service delivery and standards
- Portering, front of house and reception review
- Helpdesk and customer service assessment
- Postage, mailroom and courier review
- Pest control and grounds maintenance overview
- Contract and service specification check
- Executive summary report
Benefits
Identify immediate improvement opportunities
Improve service quality and reliability
Highlight cost-saving opportunities
Support better user experience
Point Check
400-Point 360°
Benchmark Assessment
A comprehensive, data-led assessment of support service performance, efficiency and value.
- Detailed review of all support service areas
- Portering, reception and front of house assessment
- Helpdesk performance and process review
- Postage, mailroom and courier analysis
- Pest control and grounds maintenance review
- Benchmarking against best practice
- Contract, KPI and cost effectiveness review
- Improvement roadmap and action plan
- Executive presentation and action plan
Benefits
Benchmark performance against best practice
Improve service quality and user experience
Drive efficiency and cost savings
Strengthen compliance and governance
Build a data-backed improvement roadmap
Measured performance. Clear insight. Proven results.
We measure support services performance across two key dimensions:
Effectiveness
How well services meet user needs, standards and expectations.
Efficiency
How well resources and processes are used to deliver services.
A proven, data-led assessment process
Discover
Understand your objectives, service scope and user requirements
Assess
Review service delivery, contracts, resources, processes and standards
Benchmark
Compare performance against best practice and sector data
Insight
Identify service, cost, compliance and experience opportunities
Recommend
Develop a clear roadmap for improved support services
Deliver
Support implementation and ongoing performance monitoring
