Rydens engage FM Certification to anchor cleaning standards

Rydens Enterprise School and Sixth Form College is a mixed, secondary school situated in the pretty village of Hersham, Walton-on-Thames, Surrey. The school has 1,090 pupils and holds Specialist Business and Enterprise College status.

Client

Rydens Enterprise School

Services

Cleaning

Year

2021

Efficiency scores now stand at 95%

The challenge

Rydens Enterprise School’s (RES) cleaning contractor was delivering a poor, unreliable and dwindling standard of cleaning. Complaints were rising and it was becoming a continuous fight to keep standards near reasonable. Staff were consistently arriving late, failing to complete full shifts and not undertaking routine cleaning, even when asked.

The solution

RES instructed an independent benchmarking review and audit of services by Sitemark. The review recommended the revision of the current specification, including periodics and the review of shift patterns, health and safety procedures, cleaning schedules, equipment and the introduction of an audit system.

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The results

Sitemark provides independent best practice benchmarking of facilities management services, helping clients improve standards, reduce costs and ensure best value for money.

Following mobilisation, efficiency was at 86.5%, at the first 6 month review it had risen to 93% and currently stands at 95%.

Standards have significantly improved

Our new contractor is much more professional and they have a very good management structure in place. Staff complaints have dropped-off and if I ever have the odd rumble, I have ports of call to go to and everything gets sorted.

Identified potential for further improvements

The report also identified the potential for further improvements which include, development of site specific schedules, accredited training and investment in electronic auditing systems.

"Our new contractor is much more professional and they have a very good management structure in place. Staff complaints have dropped-off and if I ever have the odd rumble, I have ports of call to go to and everything gets sorted. The support has been brilliant. The contract runs smoothly and consistently and I know that standards won’t fall."

Clare Berni Assistant Bursar HR & Facilities

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We’d love to hear from you and see how we can transform your facilities management service. If you’ve got any questions or would like to book a chat with one of the team, get in touch today.