Sitemark able to demonstrate that senior management invested in staff development.
The challenge
The University of Reading wanted to review all aspects of its portering provision and building support services. It wanted an independent FM Benchmark Review to compare these services with other ‘best in class’ provisions and establish if and where service improvements might be found. Demonstrating ongoing ‘best value’.
The solution
The Sitemark project team were deployed onsite at University of Reading over several visits, to carry out an independent operational and procedural review of the portering and building support services. The team made operational observations, whilst discussing the role and challenges with both management, portering and building support service teams as they carried out their daily duties. The project team liaised daily with the staff and held regular update meetings with both services management. Studies were made during service shift times.
The results
Sitemark provides independent best practice benchmarking of facilities management services, helping clients improve standards, reduce costs and ensure best value for money.
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Confirmation that the service provision is offering value for money to stakeholders.
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Confirmation that outsourcing the current in house services would not be cost effective
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Identified areas of the services where efficiency gains could be made.
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Identified that the services integrate well with other FM streams for the good of the university.
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Demonstrated service stream staff invested in their roles and University performance.
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Demonstrated senior management invested in staff development.
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Cross training in other roles which delivers built-in cover.
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Service streams set up to react to changing site demands.
Let's connect
Get in touch
We’d love to hear from you and see how we can transform your facilities management service. If you’ve got any questions or would like to book a chat with one of the team, get in touch today.
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University of Reading
