Project improves quality and efficiency delivering £600k in savings for York Teaching Hospitals

The York Teaching Hospitals NHS Foundation Trust runs a combination of acute hospitals and specialist healthcare services across the breadth of North Yorkshire covering 3,400 square miles and 40 different sites.

Client

York Teaching Hospitals

Services

Cleaning

Year

2021

The process allowed York Teaching Hospitals to raise quality and reduce costs

The challenge

With a national demand for increased safety and quality and a continual focus on efficiencies, York Teaching Hospitals NHS Foundation Trust called for a review to benchmark their in-house cleaning services to ensure they were using the proper processes and procedures to deliver the best quality and value for money.

The solution

Following a detailed analysis of documentation and on-site inspections, the team worked with the Trust’s Facilities and Estates Teams and Senior Management to conduct a Trust-wide benchmarking efficiency review.

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The results

Sitemark provides independent best practice benchmarking of facilities management services, helping clients improve standards, reduce costs and ensure best value for money.

Identified the potential for significant savings

The report of findings identified the potential for significant savings, largely through the revision of risk categories and frequencies, increased and systemised use of micro-fibre and the standardising of processes and procedures across all sites.

Standardisation of cleaning processes and procedures

Micro-fibre was trialled and adopted by the Trust, and services were engaged to revise risk categories, frequencies and to support with standardisation across the Trust.

Standardisation of cleaning processes and procedures

The benchmarking process enabled the Trust to identify areas of discrepancies and make improvements to raise quality and reduce costs, targeted to make a potential cost-saving of £600,000.

The benchmarking process has enabled us to accurately measure the Trust, identify areas of discrepancies and make improvements to raise quality and reduce costs. We have only had to make a small cost-investment in micro-fibre, however the long-term benefit far outweighs the cost and overall we are targeted to make a potential cost-saving of £600,000. We have been fully supported and I am very happy with the service received and look forward to an on-going partnership.”

Andy Fargrieve Head of Estates and Facilities

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We’d love to hear from you and see how we can transform your facilities management service. If you’ve got any questions or would like to book a chat with one of the team, get in touch today.