University embraces opportunity to enhance the student experience

Kingston Hospital NHS Foundation Trust cares for more than half a million patients a year, has approximately 350 beds and directly employs around 2,900 staff.

Client

University of Liverpool

Services

Cleaning

Year

2021

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Victoria Gallery & Museum, Art gallery , University of Liverpool
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The challenge

The University of Liverpool took the decision to independently review and benchmark its cleaning provision in a bid to bolster recruitment and enhance the student experience.
 
“With the change in the student recruitment process, the market is far more competitive and the quality and standards of any universities facilities are a key factor in attracting new students.”
 
Catherine Anderson, Director of Residential, Sport and Commercial Services.

The solution

As part of the review process, a cross-section of university personnel to include cleaning staff, supervisors, trade unions, managers and directors, to gain an accurate understanding of the current provision and culture of the organisation.

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The results

The report of findings identified, among positives, a disparity in the labour allocations and standards of cleaning between the residential areas, academic quarters and other individual buildings. The report made recommendations to standardise the performance across all buildings to improve the consistency of cleaning and the student experience.

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“From the initial meeting to the final report, the professionalism and interactions at all levels cannot be faulted. Their report was on-time, detailed, logical, clear, concise and balanced. The recommendations made were founded on research and expertise, making them achievable and acceptable to all, which was no mean feat. The cleaning needs and labour requirements for each building have been recalculated and work planning will follow these needs. I feel fortunate to have commissioned them and would have no hesitation in recommending or engaging them again in the future.”

Catherine Anderson Director of Residential, Sport and Commercial Services
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Get in touch

We’d love to hear from you and see how we can transform your facilities management service. If you’ve got any questions or would like to book a chat with one of the team, get in touch today.

    "On-time, detailed, logical, clear, concise and balanced"

    University of Liverpool