Which? appoints from benchmark data

Which? is a not-for-profit social enterprise and the largest independent consumer body in the UK, with more than a million members and supporters. It exists to make individuals as powerful as the organisations they deal with in their daily lives.

Client

Which?

Services

Cleaning

Year

2021

Contract turned around in 6 weeks

The challenge

Just a few days before Christmas, Which?’s cleaning contractor requested a 24% uplift in contract value within 30 days, or they would serve notice to terminate their contract.

Their incumbents service level was not where it needed to be and with their request for a significant increase, it forced their hand to procure a new supplier. But with just 6 weeks to resolve it, a full tender process was not an option.

The solution

Sitemark was able to provide Which? with a speedier, evidence-based, alternative procurement process which used benchmark data as a way of shortlisting and selecting contractors based on actual performance.

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The results

Sitemark provides independent best practice benchmarking of facilities management services, helping clients improve standards, reduce costs and ensure best value for money.

Turned a contract around in 6 weeks with confidence

With Sitemark's help, Which? turned a contract around in 6 weeks with confidence, demonstrating good governance and a clear audit trail.

Standards of cleaning have improved

Standards of cleaning have improved and their budget remained the same, which allowed them to add the cost of living increase.

Sitemark continues to support Which? to maintain new high standards

Sitemark continues to support Which? under their Site Certification module, to reassure that their supplier is performing to the agreed service levels and to help them drive further improvement.

"Whilst we wouldn’t usually look to turn a contract around in 6 weeks we did it with confidence, demonstrating good governance and a clear audit trail. Standards of cleaning have improved and our budget remained the same, which allowed us to add the cost of living increase."

Darren Garnon Head of Facilities Management

Let's connect

Get in touch

We’d love to hear from you and see how we can transform your facilities management service. If you’ve got any questions or would like to book a chat with one of the team, get in touch today.